Shipments and returns

Your pack shipment

All orders from Bulgaria are generally shipped within 2 days after receipt of payment via the currier services of Speedy or Econt Express (upon specific request). Both curriers offer online tracking of the parcels.

Shipping fees calculated by the website are only informatory. All parcels to Bulgarian addresses will be shipped with payment on delivery with all shipping costs to be paid by the customer. This guarantees the correct pricing on all shipping and handling costs for parcels delivered within Bulgaria.

All orders from neighbouring states (Macedonia, Greece and Romania) will also be shipped via Speedy currier service with delivery ranging between 48 and 72 hours after receipt of payment. Shipping costs are calculated by the website and added to the order.

All orders from the European Union and the rest of the world will be shipped via Bulgarian Post airmail. Upon specific request we can also ship via EMS, DHL, UPS or TNT. The shipping costs calculated by the website are related to Bulgarian Post airmail shipment. Shipping via DHL, TNT, UPS or EMS is usually much more expensive and our team will contact each customer requesting these forms of delivery before proceeding with the shipment of the parcel.

Each international customer will be contacted via e-mail or telephone before posting the parcel.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

IMPORTANT NOTICE:

Due to certain contractual restrictions Diverstore cannot ship Rob Allen equipment to the following countries: Brazil, Republic of South Africa, Australia, New Zealand, French Polynesia, New Caledonia, USA, Greece, Turkey, Portugal, Spain and Israel. We are sorry for this inconvenience. Please contact your local Rob Allen distributor.